August 31, 2017

Japan to limit online gambling

The Japanese government to limit the current online betting of racing events to help stem the concerns over gambling addiction, with the introduction of integrated resorts in the country for the first time which will happen sometime shortly after 2020 concerns over a rise in gambling addiction has risen.

At present gambling is allowed on horse, powerboat, bicycle and motorcycle racing and one of the measures will be to remove ATM machines from venues where betting is allowed to stop impulsive gambling.

“It is essential to carry out measures to prevent people from falling into unfortunate situations due to (gambling) addiction,” Chief Cabinet Secretary Yoshihide Suga said.

Other measures to limit gambling addiction will be discussed following the report by the government which will be released later next month.

888 to pay almost £8m for 'failing vulnerable customers' and addicts

Online gambling firm 888 has been ordered to pay of over £7.8m for not helping vulnerable customers to limit the damage of their gambling addictions.

The Gambling Commission on Thursday said that, due to a technical failure in 888’s systems, over 7,000 customers who had chosen to self-exclude from their casino, poker or sports betting platform were still granted access their accounts on 888’s bingo platform.

Self-exclusion is a facility offered by gambling sites for people who have decided that they wish to stop gambling – in some cases because they fear they have become addicted – for at least six months and wish to be supported in their decision to quit.

The commission said that in 888’s case, the issue went undetected for “a prolonged period of time” which meant that customers were able to deposit a cumulative total of £3.5m into their accounts, and then continue to gamble, for over 13 months.

888 did have a self-exclusion procedures in place, but their system was “not robust enough and failed to protect potentially vulnerable customers”, the commission said.

“Safeguarding consumers is not optional. This penalty package of just under £8m reflects the seriousness of 888’s failings to protect vulnerable customers,” said Sarah Harrison, chief executive of the commission.

In addition to the overarching charges, the commission also said that 888 had failed to recognise “visible signs of problem gambling behaviour displayed by an individual customer, which was so significant that it resulted in criminal activity”.

In that particular case, the customer staked over £1.3m, including £55,000 stolen from an employer.

Over more than a year, the customer placed a significant number of bets and gambled, on average, three to four hours a day.

“The lack of interaction with the customer, given the frequency, duration and sums of money involved in the gambling, raised serious concerns about 888’s safeguarding of customers at-risk of gambling harm,” the commission said.

"The 888 sanction package will ensure those affected don’t lose out, that the operator pays the price for its failings via a sum that will go to tackling gambling-related harm, and that independent assurance will be given to see that lessons are learnt,” Ms Harrison said.

The £7.8m sum includes repayment of the £3.5m of deposits made by those customer who had chosen to self-excluded and it also includes compensation of £62,000 to the employer from whom money was stolen in that one particular case.

The commission said that a further £4.25m would be paid to a socially responsible cause with the idea that it helps finance measures to clamp down on gambling-related harm.

For “future assurance”, the commission said that it had also ordered an independent audit of 888’s processes relating to customer protection.

888, in a statement, said that it fully cooperated with the commission throughout this process.

It said that it “regrets the historic failings highlighted by the review and accepts the conclusion of the review”.

It also listed a number of changes and improvements that have been put in place to prevent similar occurrences in future.

“The review process has pushed 888 to enhance its responsible gambling technology and policies and leaves it well placed to continue to succeed in an environment where it will engage with customers in a way that those customers and regulators will demand going forward,” the company said.

Sports advertising could it be cut?

Could advertising on television especially around sporting events be curbed by the UK government? With the recent announcement from the UK Gambling Commission that as many as 2 million people were either problem gamblers or a risk of addiction and then the front page newspaper coverage of the dangers of gambling it could spell the end of current advertising during live sporting events that manage to air before the 9pm watershed time that normally gambling adverts are not allowed.

A storm is gathering. “We would be mad not to take notice of that growing background noise of concern,” says Clive Hawkswood, the chief executive of the Remote Gambling Association.

Soon there will be a review of sports betting advertising by the Department for Digital, Culture, Media and Sport and many feel some new restrictions could come into force to please those campaigners that want a total ban on all gambling advertising.

There is already a president for banning all gambling adverts during sporting events, in Australia the Prime Minister said the government would move to ban all gambling advertising on television before 9pm.

Those opposed to gambling advertising say that it has got out of hand, too many adverts now during the breaks are gambling focused and with the gambling industry spending £1.4 billion on advertising since 2012 it is hard to disagree. Also opponents point to football clubs now having gambling firms as their shirt sponsors, in total 9 of the premier league teams have gambling companies as their lead shirt sponsor.

The popularity of sports in the UK and predominately football is a huge draw for a gambling company to have their brand recognised by the mass market, but is it time that gambling firms hold back a little before the government take measures against sports advertising?

August 18, 2017

Japan start public hearings on Integrated Resorts

Japan has started month long open public hearings on the future of casino resorts in the country with comments accepted on how the government will shape how casinos with operate in the country.

Following the hearings the debate will move to lawmakers on what will be allowed and what will not, given that half of the nation is still opposed to the opening of casino resorts the coming month will be very interesting on how they will be restricted.

Some of the topics that will be covered in the hearings are the limit on casino space in resorts, tax rates on operators, a potential ban on ATM’s in casino resorts to limit impulsive gambling and a limit on the amount of visits local residents can make to a casino.

International operators who are eyeing the Japanese gaming market are concerned that their growth could be limited if the government make too many restrictions towards gaming.

During the hearings casino operators are also allowed to make observations and comments on the process which is held in Tokyo.

Many involved in the gaming industry application process to build integrated resorts fear the potential $25 billion a year revenues in Japan could be dramatically lower if too many restrictions are imposed.

Playtech BGT Sports momentum continues with BoyleSports extension

Playtech BGT Sports has agreed a deal to extend distribution of its self-service betting terminals (SSBTs) with BoyleSports.

As part of the agreement, another 325 of the terminals will be deployed within the Irish operator’s 225-strong estate, doubling the number to over 1,000 in the last 12 months.

Individual shop SSBT density will increase once the additional terminals have been installed, with many of the operator’s best performing shops hosting in excess of five SSBTs as they look to build upon their operating objective to offer their customers an all-encompassing service through a variety of modern mediums.

Dr. Armin Sageder, CEO of Playtech BGT Sports, said: “Our partnership with BoyleSports has been very successful since our initial deployment, and our second extension to the deal this year proves the strength of the product for the Irish customer base.

“Many shops will host more than four terminals, which illustrates that customers are seeing the tangible benefits of the machines, which have been shown to greatly add incremental revenue and increased margins, without the threat of cannibalisation to the over-the-counter product.”

Jenna Boyle, Head of Retail at BoyleSports, said: “Customer feedback for the increased offering provided by PBS’ SSBTs has required us to greatly increase the number of them across our estate to keep up with demand.

They have helped us generate record-breaking SSBT football betting turnover, and the significant incremental revenue each one generates has led to us making the decision to further increase the average density in our shop in order to further enhance our market leading retail offering.”

This agreement comes just four months after a similar deal extension, which saw PBS provide an additional 200 terminals to BoyleSports.

August 17, 2017

The National Lottery found out the hard way how moronic consumers can be

You would think marketers would have worked it out by now. But many appear still to live in a perfect rose-tinted bubble in which communications are seen as a clarion call, brands are something that people want to fall in love with, and consumers are positive, upbeat citizens of the world who can’t wait to get inspired by purpose and consumption and buying stuff.

That’s how things probably look in most marketers’ Powerpoint presentations. But a dose of market orientation would change everything. You remember market orientation? It’s the core concept of marketing and can be neatly summarised with the mantra: ‘You are not the consumer’.

I prefer to take it further with clients and point out that they are, quite literally, the least qualified people on the planet to see their product or service the way that their consumers do. If you make the product you can’t see it from the customer perspective. Similarly, if you work in an agency your view of campaigns and brands and customers is total bollocks. You work from the comfortable part of the spear – the pointy end is totally different.


Campaigns are not clarion calls that unite a nation and change attitudes. They are little nudges that play on existing attitudes and interests and just do enough to turn the dial in our favour. Sure, we have our case studies where a single ad changed the world: Wonderbra, Guinness, Marmite and so on. But for these epic moments of impact there are thousands of channel-changing, page-turning, screen-swiping failures.

What’s more, these ads – the ones that interrupt the morning music or absorbing late night movie or interesting news feed – are despised. People hate advertising. They tolerate it but, offered a red button, would exterminate it tomorrow.

Brands aren’t loved by anyone either, other than the marketers who manage them. Most of these marketers live a virtual reality existence of brand love and corporate purpose. These marketers have forgotten that the fact they spend their lives working on a brand does not make up for the brief seconds of time it takes up in the consumer’s life.

Most brands are totally ignored. A few have a tiny dollop of salience, which proves enough to win market share. Still fewer have genuine meaning for customers. But this vision of consumers establishing relationships and love for brands is over-wrought marketing horseshit – the wet dreams of marketers that never actually hang out in the supermarket aisle, or listen in to call centre staff, or stand in the rain while consumers trundle past their hot new visual merchandising in that shiny big window that no-one notices.

Consumers are not consumers – only marketers think of them that way. They are people; people who view consumption, for the most part, as a mundane and necessary part of a much more interesting existence.

They don’t think that toilet paper is innovative. They don’t think their toothpaste says something about their personality. They don’t give a fuck about the brand purpose of the lightbulb they try, swearingly, to screw into the socket of their bathroom ceiling. And despite all the bright, aspirational, stock-art faces that populate marketing Powerpoint slides with the title ‘target consumer’, most of them are cynical and unpleasant. Many are total dickheads.

Now don’t take any of this to be negative. It’s realistic. And don’t assume that means campaigns and brands cannot work on consumers. Of course they can. But marketing enjoys a much harder task and less likely success rate than most would have you believe. A lot of it depends on not taking a rose-tinted view of everything, but using market orientation to understand the real situation.

Of course, that rarely happens. Instead we continue to ride our pink unicorns through the candy-coated world of marketing, building ridiculous campaigns that push for unrealistic brand goals from target consumers who do not actually exist outside of Powerpoint decks projected on a screen above a Starbucks somewhere off Charlotte Street.

Take, for example, the wonderful new work of The National Lottery and British Athletics at the London World Championships. In an attempt to “unite athletes and fans as one” the new “digitally led” campaign created an official hashtag for the British Athletics team: #Represent.

If you live in marketing land then the whole idea provides an inspirational, beautiful vision of athletics bringing together a nation and uniting people of all interests and orientations. You probably think the ad will work. You believe it will connect people to British athletics. You can see consumers being inspired by the #Represent campaign.

That’s why you also create a social media campaign in which these suddenly excited consumers can share their inspiration with others and demonstrate just how much they have united with British Athletics, as The National Lottery did. What could be better than a digital tool that allows people to select their favourite athlete, the one they connect with most, and add a personal message of inspiration and support on a board held by the sportsperson in question? And then, best of all, they can share it with other equally engaged fans and unite with them too. All in one massive, positive, entirely unrealistic vision conjured up by marketers who don’t get it.

What you get instead is a sudden reality shot from the real, cynical and entirely moronic world of the consumer. They don’t care about athletics. Or uniting with athletes. They really only care about having a laugh and being a dickhead.

And so the #Represent campaign became, for a few brief hours, before it was swiftly yanked from the public consciousness, a window into the gap between how marketing sees the world and how it really is. Rarely does the juxtaposition present itself so clearly.

Collected at the top are some of the (less offensive) messages that the #Represent campaign generated. I will not comment on them. Feel free to feel shock, anger, humour, disgust or any other emotion. But also feel the distinct separation of marketing and reality.

The messages are not pleasant but I encourage you to navigate them and take a long, hard whiff of market reality. Use them as strategic smelling salts the next time someone puts up an image of a smiling clip-art consumer, or talks about engagement or brand love or any of the other horseshit that pervades our industry.

Everything else might be wrong about the #Represent campaign, but the word itself is perfect.

How gambling has replaced beer on Premier League shirts this season

The season began with Emirates Airlines against Thai duty free giant King Power. Saturday’s games included the clash of the Malta-based bookmakers, ManBetX against Ope Sports, and another all-gambling clash when Kenya’s SportPesa take on England’s very own Bet365.

Premier League shirt sponsorship has changed beyond recognition since the days when Queens Park Rangers promoted Classic FM and Blackburn Rovers McEwan’s Lager. Just as the league itself has modernised, globalised, a magnet to foreign interest and foreign money, the shirt sponsorship market has followed.

This season will see just four UK-based brands on Premier League shirts, the lowest number in history. And, not unconnected to that, it will see nine bookmakers as shirt sponsors, one down from last season’s record of 10.

Looking at the changes in shirt sponsorship over time shows how clearly the market has changed. When the Premier League started, in 1992-93, the biggest sectors for shirt sponsorship were consumer electronics, with six deals, and beer, with four, according for research for The Independent by Ken Berard. Electronics and beer remained a steady presence through the 1990s before dwindling in the 2000s. Last season there was just one beer sponsor, Chang Beer on Everton’s shirts. They have now been replaced too, and this year, for the first time in Premier League history, there will be none.

The story of the second half of the Premier League era has been the story of gambling replacing alcohol as the sector that dominates its shirts. When BetFair first appeared on Fulham’s shirts in 2002-03 it felt quirky but now it is utterly commonplace.

Alcohol was synonymous with the first decade of the Premier League, which had Carling as its title sponsor from 1993 to 2001. But while beer partnerships are still part of the fabric of English football, those brands do not take quite the same direct approach as they used to. “The market reflects a changing dynamic among alcohol brands,” explained Tim Crow, CEO of leading sports marketing firm Synergy, “as beer brands have moved away from shirt sponsorship.”

The Portman Group is made of Britain’s leading alcohol producers and three years ago they brought out a new sponsorship code advising brands to be responsible in their sponsorship of sports, in part because they do not want to be seen to be marketing to children. Of course all Premier League teams have their own alcohol partners, but those brands have now stepped back from shirt sponsorship itself.

Into that space, gambling firms have moved. It is easy enough to see why it is an attractive move for them. With global viewing figures higher than ever, a shirt sponsorship is a fairly cheap way to reach millions of people all over the world. “The Premier League is a global advertising platform because of its reach,” Crow explains. “As a global advertising campaign for a brand, shirt sponsorship can be a cost-effective media buy.”

The big six clubs are so famous now that their shirt sponsorship deals are appropriately expensive. Chevrolet pay an estimated £53million to sponsor Manchester United’s shirts, Yokohama Tyres pay £40m each year to Chelsea. But while the top clubs charge a premium, for the smaller 14 it is a buyers’ market. Their shirts will cost in the mid-single figures of millions for each year. Not a big price to pay to be seen all over the world.

Online gambling is becoming bigger and bigger business, as anyone who watches football on television knows. In 2014 football revenues exceeded those for horse racing for online bookmakers in the UK and the gap has continued to grow since.

While only Bet365, who sponsor Stoke City and BetWay, who sponsor West Ham United, target the UK betting market, there has been a recent rise in investment from foreign bookmakers. They are far less interested in the UK markets, and more in the global audience the Premier League provides. That is why Sport Pesa, ManBetX, Fun88, LeTou, M88, Dafabet and Ope Sports – brands not especially well-known in the UK – are now seen on our televisions every weekend, during the segments of football that break up the adverts for British bookmakers.

While there is some criticism from the marketing industry that shirt sponsorship is a very “blunt instrument” ill-suited to reaching a targeted audience, there is little doubt that the sponsors themselves are happy with their investment. A source close to one such deal said that the sponsor found it to be “incredibly effective”, not just through the shirts on the players themselves, but the LED exposure around the pitch and even fans wearing the shirt all over the world.

But there is also a concern that, not for the first time, English football has sold out to the highest bidder. There are times when a Premier League match, whether live or on television, can look like an advertising channel for the gambling industry.

In June this year the Football Association ended its sponsorship deal with Ladbrokes, deciding that it was not appropriate for a governing body to have a gambling partner, in the light of the Joey Barton ban. In doing so the FA gave up an estimated £12m. That moment could yet mark a change in English football’s relationship with gambling money. Or, as the tide of cash comes in, and the clubs keep saying yes, it may not.

August 12, 2017

England Bans Betting in Soccer, but Not for ‘The Lizard’

They call Tony Bloom “The Lizard” in poker circles. But the Lizard is more than just a gambler.

For the first time in more than three decades, the soccer club Mr. Bloom owns, Brighton & Hove Albion, has been elevated to the Premier League. That means one of the best-known leagues in soccer now counts one of the most prominent soccer gamblers among its owners.

Star Lizard Consulting, which was set up by Mr. Bloom’s associates to provide support for his betting syndicate, operates like a quantitative hedge fund. About 200 employees — traders, software engineers and analysts — focus on helping Mr. Bloom’s syndicate make data-driven bets on soccer and other sports. He did well enough to purchase a controlling stake in Brighton for nearly $130 million in 2009, back when the struggling club was in League One, two notches below the Premier League.

Betting is ostensibly banned by the Football Association, the governing body of soccer in England, which recently banished a Premier League player for 18 months for gambling.

But the association told The New York Times it also has a set of unpublished rules for Mr. Bloom and other owners involved in betting.

Louisa Fyans, an F.A. spokeswoman, said in an email that when the association updated its rules in 2014, it took into account that some owners had significant gambling interests.

“These clubs would be materially impaired by the F.A.’s position on betting,” she said, so the association created “provisions whereby those individuals could continue to have both an interest in football clubs and in betting companies/entities but subject to very stringent rules and reporting obligations.”

The association declined to share those provisions. The Premier League did not respond to requests for comment.

In the United States, a man like Mr. Bloom, a hybrid of high-rolling gambler and sports team owner, is unheard-of, and would run afoul of the typical sports league bylaws. The appetite for mixing sports and gambling waned nearly a century ago, after eight baseball players were accused of trying to fix the World Series. Even allowing a major sports team, the Oakland Raiders, to move to Las Vegas represents a cultural shift in America.

But the blending of gambling and sport is accepted practice in Britain, where winnings aren’t taxed. Mr. Bloom’s ascension has caused barely a ripple, even though his soccer gambling and poker playing career has been well chronicled.

Part of the reason is that Mr. Bloom is not alone. Dozens of clubs are sponsored by betting firms. The family that owns a betting platform called Bet365 also owns the Stoke City football club, which plays in the Premier League. Matthew Benham, who runs a similar operation to Star Lizard called Smartodds, owns the Brentford football club, which plays in a league between League One and the Premier League.

Both Mr. Bloom and Mr. Benham are known for bringing a data-driven approach to their pursuits.

“Tony is a hugely mathematical and analytical type of person, so clearly he looks at numbers as a means of gaining confidence in decision-making,” said Paul Barber, Brighton’s chief executive, adding that his team had its own data and scouts apart from Star Lizard.

While his team’s players “are aware that Tony is a professional gambler,” they are more interested in his poker skills, Mr. Barber said, adding, “Some of them like to play cards.”

Chris Bonett, an integrity officer at U.E.F.A., European soccer’s governing body, described Mr. Bloom as an ally.

“I know there is an ethical argument, should betting companies be in sports, but we are in a free market,” he said.

Star Lizard and other organizations have provided information to the European governing body for years to help it detect fixed matches, and have formal agreements in place to do so.

“I think they are on our side, because a fixed match defrauds the betting company first and foremost,” Mr. Bonett said. “With Star Lizard, we have a relationship that has been going on quite some time.”

In a statement, Star Lizard said, “Tony’s betting is beyond reproach in terms of integrity,” adding that their knowledge “of how the betting markets should play out before and during the match are incredibly valuable to the anti-match-fixing work carried out by numerous football authorities.”

A representative of Star Lizard also said that Mr. Bloom did not bet on Brighton.

Sam Tomlinson, a partner at the London office of PricewaterhouseCoopers, said the firm had audited Star Lizard “to confirm their compliance with the applicable F.A. regulation” and filed those audits with the association. “That’s probably as much as I can say.”

Mr. Bloom, 47, grew up with the team. His late grandfather Harry Bloom served as its vice chairman in the 1970s.

“He also had a big love of gambling and betting,” Mr. Bloom said last year, at the opening of a stadium restaurant he named in his grandfather’s honor, adding, “Through the blood it came into me, and I was fortunate enough to be successful at that.”

Mr. Bloom, who is known as the lizard “because ice-cold blood allegedly flows through his veins,” as one article about him put it, has thrown himself into the club, even drinking with merrily chanting fans on a train after a match.

His gambling business is far less visible. Star Lizard operates like a hedge fund, but is not based in a stately Mayfair townhouse. Instead, Star Lizard can be found in the Camden Locks, in a bohemian neighborhood known for drug raids, food hawkers, throngs of tourists and a devotion to Amy Winehouse.

Mr. Bloom’s name doesn’t even appear in Star Lizard’s business filings. It does show up on an affiliated company, Blue Lizard Consulting, which he gave a nearly $30 million interest-free loan last year, records show.

Inside Star Lizard’s headquarters, there is a cafeteria that provides three meals a day, a gym, pool tables, a dart board and a library. There are traders and analysts, but the real focus is on data. A recent posting by the company’s recruitment manager suggests how much Star Lizard outguns normal bettors: “We are currently expanding and need a number of software developers and support staff with skills in C# / F# / Java / Python / Full Stack Development / DevOps,” it read.

A more recent entry is Stratagem, a London-based firm that operates a sports hedge fund.

“We take in lots of data,” said Charles McGarraugh, Stratagem’s chief executive and an ex-Goldman Sachs trader, from the prices on various betting lines to data from games underway to “less structured data from sports journalism or social media.”

“It’s like a firehose, and at the other end what you want to get out is a one or a zero for a buy or a sell.”

Much of the action for such bettors comes as odds shift even after a game has begun.

Mr. Bloom speaks very little about his betting strategy. His soccer team is another matter. While he said he now had to “make some tough decisions” in his ownership role, watching the games is “the same as when I was watching 40 years ago.”

“In those 90 minutes,” he said, “I just love it like any other fan.”

August 02, 2017

Bulgaria’s National Lottery picks Kambi for ‘High Expectations’ 7777.bg sportsbook

Nordic Nasdaq-listed industry sports betting platform provider Kambi Group Plc has confirmed that it has entered a services agreement with Bulgarian licensed gaming group National Lottery AD.

The agreement will see Kambi become lead betting platform and technology provisions supplier for National Lottery AD’s digital gaming brand 7777.bg, which is considered Bulgaria’s most popular lottery and gaming destination.

Last year, 7777.bg added a sports betting product to its portfolio, however, in order to meet growth objectives, National Lottery AD had decided to upgrade to Kambi’s sports betting provisions.

Licensed by the Bulgaria’s State Commission on Gambling, 7777.bg has an established customer base in excess of 2 million registered players.

Kristian Nylén, CEO of Kambi, commented on the partnership: “We are delighted to be partnering with the National Lottery AD in Bulgaria. We share the same vision, which is to supply the best sports betting to 7777.bg’s customers; one that is engaging, entertaining and safe”.

Nylén further notes National Lottery AD’s high ambitions for 7777.bg’s sports betting product, which aims to quickly become the lead online destination for Bulgarian betting consumers

“The 7777.bg brand is at the very heart of gaming in Bulgaria and is widely respected and popular across the numerous verticals in which it operates. We are very excited by 7777.bg’s growth plans to gain the number one position in all its verticals in Bulgaria. With the power of the Kambi Sportsbook and 7777.bg’s impressive customer base, together we will build a sustainable market leading proposition.” Nylén added

“The signing of the National Lottery AD fits well with Kambi’s strategy of targeting Tier 1 operators and market leaders in regulated markets, which can bring us and our operators increased market share and strong revenue growth.”

The deal represents Kambi’s second major client win in as many months. In June, the company announced a partnership with Colombia’s Corredor Empresarial S.A., Latin America’s largest private ‘games of chance’ network. Kambi will provide its scalable sportsbook solution to the operator’s new BetPlay brand.

Looking forward to the start of the partnership Milen Ganev, Marketing Director of National Lottery AD commented: “We are known to work with only the highest quality providers and Kambi is just that. We do this clearly and purely to serve our end customers and to give them the ultimate experiences they deserve. Together, we believe this partnership will support our mission to become the country’s leading provider in sports betting experiences.”